Casino / App
This policy explains what account and transaction data mposurg collects when you access our lobby, use GoPay, ShopeePay, or LinkAja for wallet transactions, or contact our support team. Your data is handled according to this policy and applicable local law in eligible regions.
When you open an account with us, we collect the details you submit during registration — your contact credentials, device identifiers, and the wallet references you connect for GoPay, ShopeePay, or LinkAja transactions. We also record session activity tied to your account: lobby navigation, game rounds initiated, and support interactions. This data serves three operational purposes: verifying your account identity, processing wallet movements accurately, and improving how our lobby responds on mobile. We do not sell your personal data to third parties for their own marketing. Where we work with service partners — payment processors, fraud-detection systems — those partners receive only the data they need to complete the specific task. Retention periods follow applicable local law and the requirements of our payment processors. If you close your account, we retain only what we are required to keep under those obligations. Any data handling beyond what this policy describes depends on local law and is available only where local law permits. The current state of your stored data is visible through the data access path in your account dashboard after login.
Payment references tied to GoPay wallet actions are recorded at the point of transaction and linked to your account session. This data is used for reconciliation and fraud checks only. It is not shared outside the payment processing chain.
ShopeePay transaction metadata — amount, timestamp, status — is logged against your account ID. We use this to resolve discrepancies and respond to your support queries. No marketing profiling is built from this data.
LinkAja transfer records are retained for the period required by our payment processors and applicable regulation. You can request a summary of your LinkAja transaction history through the account support channel.
We collect device type, operating system, and session timestamps to keep your account secure and to detect unusual access. This data is not used to build a behavioural profile for advertising purposes.
This policy covers data collected directly through your mposurg account — registration, lobby sessions, wallet transactions, and support contacts. It does not govern third-party services you reach through external links, nor the privacy practices of payment providers such as GoPay, ShopeePay, or LinkAja, which maintain their own policies. Scope is limited to what we collect and process; it does not extend to partner networks outside our direct operation.
Covers data collected when you log in, update account details, or verify your identity. This includes credentials, device tokens, and any identity documents you submit where local law requires them.
Covers transaction references generated through GoPay, ShopeePay, and LinkAja within your mposurg account. The internal payment processors we use to route these transactions are bound by separate data agreements.
Covers session logs from your time inside the lobby — which categories you visited, rounds you started, and time-on-site data. This is used for security and service quality, not for advertising targeting.
Does not cover external sites, wallet-provider apps, or any service you navigate to outside mposurg. Those services operate under their own privacy frameworks. Check their policies directly for how they handle your data.
You have direct actions available to you under this policy. To review the personal data we hold on your account, open the data access request path in your account dashboard after login — the fields and verification steps are shown there. If any detail is inaccurate, you can correct it through the account settings screen; for corrections that require identity verification, the steps are shown in the form itself. To raise a question about how your data has been used, send a message through our support channel and reference your account ID. We aim to respond to data queries within the period required by applicable local law. If you want to request deletion of data that we are not legally required to retain, contact support with your account ID and the specific request. Availability of some of these actions depends on local law and eligible regions.
Access the data summary for your account through the privacy section of your account dashboard. The view shows stored contact details, linked wallet references, and session history retained under current policy.
Update name, contact information, and wallet references directly in account settings. Where identity verification is required before a change is saved, the form shows the steps.
Contact support via the channel shown on our contact page, include your account ID, and describe your query. Data questions are handled separately from general gameplay support.
Where local law and our retention obligations permit, you can request deletion of specific data. Submit the request through support with your account ID. We will confirm what can be removed and what must be retained.
For any question about this policy, your account data, or a data removal request, reach us through the support paths below. Include your account ID in any privacy-related message so we can locate your records without asking for further verification.
Send your privacy query through the support page linked in your account dashboard. Include your account ID and a clear description of your request.
Write to us at the support email address shown on our contact page. Privacy queries sent by email are handled with the same response process as those submitted through the dashboard.
We aim to acknowledge data queries promptly and resolve them within the period required by applicable local law. Complex removal requests may take longer; we will keep you informed of progress.
Account security and data integrity are active parts of how we operate the lobby. We apply access controls so that your account data is reachable only by the internal teams with a direct operational need — payment reconciliation, fraud review, and support resolution. Cookies and session tokens are used to keep your account authenticated across a mobile session and to detect unusual login patterns; you can manage cookie preferences through your browser settings. Data we no longer need for operational or legal purposes is removed on a rolling basis rather than stored indefinitely. The person responsible for data handling questions at mposurg is reachable through our support channel; reference your account ID and mark the message as a privacy matter so it reaches the right team.
Only the internal teams with a specific operational need can access your account data. Support agents see account status and transaction references; full data access is restricted to compliance and security functions with a logged audit trail.
We use session cookies to keep you logged in across mobile page loads and to flag unusual access attempts. No advertising cookies are placed by us. You can clear cookies through your browser at any time without losing your account.
Data is kept for the period required by our payment processors and applicable local law, then removed. If you close your account, we delete what we can and retain only what we are obligated to keep. The current retention state is visible in your account dashboard.
Send privacy queries to our support team with your account ID and 'Privacy' in the subject line or message header. This routes your request to the correct internal team and avoids delays from the general support queue.
Common questions about how mposurg handles your data, your rights under this policy, and how to act on them.
We collect the contact details you enter during registration, the device identifiers associated with your session, and the wallet references you link — such as GoPay, ShopeePay, or LinkAja. We also log session activity tied to your account for security and reconciliation purposes.
Yes. Open the privacy or data section of your account dashboard after login. The view shows your stored contact details, linked wallet references, and the session history we retain. If you cannot locate this section, contact support with your account ID.
Go to account settings and update the relevant field directly. Some changes — such as a name correction — may require identity verification; the form shows the required steps. For corrections you cannot make yourself, contact support and reference your account ID.
We share data only with service partners who need it to perform a specific task — payment processors for GoPay, ShopeePay, and LinkAja transactions, and fraud-detection systems. We do not sell your data or share it for third-party marketing. Partner data use is governed by separate agreements.
Contact our support team through the channel shown in your account dashboard. Include your account ID and describe what you want removed. We will confirm what can be deleted under applicable local law and what we are required to retain, and we will keep you updated on progress.
Send your complaint through our support channel and mark it clearly as a privacy matter. Include your account ID. Our data handling team reviews these separately from general support queries. Where local law provides for a supervisory authority, you may also contact that body directly.