These terms set out the rules that apply when you open an account, access the lobby, or complete any transaction on mposurg — including payments through GoPay, ShopeePay, and LinkAja. Read them before you start; continued use of the platform means you accept what is written here. Access and eligibility depend on local law and are available only where local regulations permit.
GoPay · ShopeePay · LinkAja
Account-bound terms
Indonesia eligible regions
Live casino and slots
KEBIJAKAN BERLAKU
How These Terms Apply to Your Use
These terms form the agreement between you and mposurg covering every session you open, every account action you take, and every transaction you process. They apply regardless of which device you use — mobile or desktop — and regardless of which payment method you choose from the supported options: GoPay, ShopeePay, or LinkAja. Where any section of these terms conflicts with local law in Indonesia or another eligible jurisdiction, the local law takes precedence to the extent required. mposurg does not waive any right by failing to enforce it immediately; any waiver must be stated in writing. We may update these terms when our services change or when regulations require it. The version shown here is the current one. If you continue to use your account after an update is published, that counts as acceptance of the revised terms. We recommend you check this page when you notice a change to any service feature — including payment rails, lobby access, or account-level settings. If you have a question about any clause, reach our support team through the contact paths listed on this page before proceeding.
GoPay
Transactions via GoPay are subject to these terms and to GoPay's own service conditions.
ShopeePay
ShopeePay deposits and withdrawals fall under both these terms and ShopeePay's account rules.
LinkAja
LinkAja transfers are processed under the conditions set out here and LinkAja's platform terms.
RUANG LINGKUP
What Falls Inside and Outside These Terms
Not every interaction on mposurg is governed by the same clause. This section maps which parts of your experience these terms directly cover and where a different policy or a third-party agreement takes over. Understanding the boundary helps you know where to look when a question comes up.
Account Access
Login credentials, session management, and account-level settings are fully within scope. These terms govern how your account is created, maintained, suspended, or closed, and what obligations both sides carry in that process.
Transactions
Deposits and withdrawals processed through GoPay, ShopeePay, and LinkAja are covered here. The mechanics of each transfer — limits, verification steps, and dispute paths — are shown in your account dashboard after login.
Site Content
Game titles available in the lobby, promotional material displayed on-site, and any written or visual content published under the mposurg domain fall within scope. We own or license everything shown; reproduction without permission is not allowed.
Third-Party Services
External wallet providers (GoPay, ShopeePay, LinkAja) and game studios (JDB, Joker, Habanero, CQ9) operate under their own terms alongside ours. mposurg is not liable for service interruptions or policy changes originating on those third-party platforms.
HAK PENGGUNA
Practical Steps Available Under These Terms
These terms are not only obligations — they also define what you can ask of us. If you want to review a transaction record, correct something on your account, or raise a concern about how your data is handled, there is a clear path for each of those actions. Start from your account dashboard after login: transaction history, profile details, and linked wallet information are all visible there without contacting support. For anything that requires a change rather than just a view — updating your registered email, disputing a transaction, or requesting that an account record be corrected — the support routes on this page are the right place to start. We aim to acknowledge account-level queries within a reasonable period; response time depends on the nature of the request and the volume of open cases at the time.
Review Records
Your full transaction history is available in the account dashboard after login. Filter by date or payment method to locate a specific entry — GoPay, ShopeePay, and LinkAja transactions each appear with their own reference line.
Correct Account Details
Profile information — including your registered name, contact address, and linked wallet — can be reviewed in account settings. Changes that affect verification status require you to contact support with the relevant documentation.
Raise a Question
If a clause in these terms is unclear or you believe an account action was applied in error, contact us through the support paths listed on this page. Include your account reference and a description of the specific issue.
Request Support
For urgent account matters — access blocked, transaction held, verification pending — use the live chat route. For non-urgent policy questions, email gives you a written record of the exchange.
HUBUNGI KAMI
Reach Us About These Terms
Questions about a specific clause, a transaction dispute, or an account correction all reach the same team — the path you choose depends on how quickly you need a response.
Live Chat
Open the chat icon from any page on mposurg. Available for account and transaction questions; response times vary by queue.
Email Support
Send your question with your account reference to the email address shown in the Help section of your account dashboard after login.
Account Dashboard
Many policy-related details — linked wallets, transaction records, verification status — are visible directly after login without needing to contact the team.
KEAMANAN AKUN
How We Handle Data, Cookies, and Account Security
mposurg collects information necessary to operate your session, process transactions, and meet obligations under applicable law in Indonesia and other eligible regions. We do not sell account data to third parties for marketing purposes.
Data Handling
Account registration data, transaction records, and linked wallet identifiers are stored for as long as your account is active and for a period after closure as required by applicable law. The full retention schedule is available from the support team on request.
Cookies
We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies, where used, are described in the cookie notice accessible from the footer of every page on mposurg.
Account Security
Your account is protected by the credentials you set at registration. We recommend a unique password not shared with your GoPay, ShopeePay, or LinkAja wallet. If you suspect unauthorized access, use the lock-account option in settings and contact support immediately.
Policy Changes
When these terms are updated, the revised version replaces the previous one on this page. The current version is always what applies. To request a copy of the terms as they stood on a prior date, contact us by email with your account reference.
PERTANYAAN UMUM
Common Questions About These Terms
These are the questions we hear most often about the terms, account rights, and how the policy works in practice.
When do these terms take effect for my account?
They apply from the moment you complete account registration on mposurg. Continuing to use the account after a terms update is published also counts as acceptance of the revised version. You can review the current version on this page at any time.
Can I use my account if I am outside Indonesia?
Access depends on local law in your current location and in your registered region. mposurg is available where local regulations permit. If your location changes, check whether the service remains accessible under the rules that apply there before continuing.
What happens to my transaction records if I close my account?
Records are retained for a period after account closure as required by applicable law. During that period, you can request a copy by contacting support with your account reference. After the retention window closes, records are removed from active storage.
How do I dispute a transaction processed through GoPay or ShopeePay?
Start in your account dashboard — locate the transaction in your history and note the reference number. Then contact support via live chat or email with that reference. For disputes that involve the wallet provider directly, you may also need to raise the issue through your GoPay or ShopeePay account.
Who do I contact if I think a clause has been applied incorrectly to my account?
Reach the support team through live chat for an immediate response, or by email if you prefer a written record. Include your account reference, the specific clause you are questioning, and a brief description of what happened. The team will review the account action and respond.
How will I know if these terms have been updated?
The version on this page is always current. We do not send automatic notifications for every update, so we recommend checking this page if you notice a change to any service feature — particularly payment options, account settings, or lobby access — as those changes are typically accompanied by a terms revision.
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